Frequently Asked Questions


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We will process and ship all in-stock orders within 2-3 business days. In the event that items are backordered, we will immediately notify you of any expected delays and will ship the items as we receive them.

Blue Hill Market utilizes both UPS and FedEx for all U.S. Shipping. Unless requested otherwise, shipments will be sent via Standard Ground service. Additional charges will apply for all 2nd Day or Next Day shipping. All Second Day and Overnight orders placed after noon (EST), will be processed the following day.

Standard Ground service is not available to Alaska, Hawaii, or Puerto Rico.

Please note that if an item is temporarily out-of-stock, items ordered together may not be shipped out on the same day. You will be alerted as soon as each item is ready to be shipped.

International shipping is unavailable at this time. For assistance with international gift certificate orders, please contact

For gift certificate inquiries please contact

We offer secure online ordering and accept Visa, Master Card and American Express.

Sales tax is required on orders shipped within New York at the local tax rate.

We hope you are completely satisfied with your Blue Hill Market purchase. In the case that you are unhappy with your order, we will gladly process an exchange or return within 14 days of order delivery, provided items are returned unused and in their original packaging. All returns must be accompanied by a receipt or packing list. All original shipping expenses are non-refundable.

To return merchandise, contact

Prior to shipping, please let us know which item(s) you would like to return. We will then issue a return authorization number that must be included in your return package.

Please note that Blue Hill Market is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Blue Hill Market.

If you receive a damaged item, contact us immediately at or (914) 366 9606 x201. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

When personal information is transmitted to other webSites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Verisign is an independent, third-party company engaged in the development of digital trust. Verisign provides authentication of Internet services, digital identity and intellectual property. By clicking on the Verisign logo, the Verisign webSite will serve up a web page that confirms that Blue Hill Market is "Verisign Authenticated."

Blue Hill Market uses "cookies" to personalize and optimize your experience on "Cookies" are bits of information that are automatically stored on your computer. You may choose to accept or decline cookies by modifying your browser settings.

Blue Hill Market will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how Blue Hill Market is protecting your information.

This Site and all content of this Site are provided “as is” without warranty or condition of any kind. Blue Hill Market and/or its suppliers hereby disclaim all warranties and conditions with regard to this Site, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement. By using this Site, you agree that your access will be subject to the terms and conditions set forth in this legal notice and that use of this Site is at your sole risk. Blue Hill Market shall not be liable for any damages of any kind related to your use of or inability to access this Site. If you are dissatisfied with any portion of the Site, or with any of these terms of use, your sole remedy is to discontinue using the Site.